所有作品
案例 10
mPOS / WebPOS
Supported mobile POS and desktop WebPOS experiences for B2B2C scenarios involving transaction-heavy product contexts and business-facing operations.
mPOSWebPOSB2B2CPOSRechargeOperational UX
- Consistent core task patterns across mPOS and WebPOS
- Faster, less error-prone transaction and recharge flows
- Product type
- mPOS & WebPOS — operational transactions
- Platform
- Mobile POS, Web (desktop terminal)
- Timeline
- 2021–2024 · multi-phase POS program
- Role
- Operational UX, flow design, cross-device consistency
- Team
- Designer, PM, operations stakeholders, frontend engineers
- Tools
- Figma, Flow diagrams
為什麼這個專案存在
Point-of-sale experiences spanning a mobile device (mPOS) and a desktop web terminal (WebPOS), used by business operators to process transactions, recharge, and day-to-day operational tasks in B2B2C scenarios.
我負責的部分
- POS UX
- Operational UX
- B2B2C Flow Design
- Cross-device Consistency
- Recharge Flow Design
困難之處
- Same core tasks need to work on both a small mobile screen and a desktop terminal
- Transaction-heavy flows leave little room for ambiguity or error
- Operators need speed over decoration
- Recharge and operational tasks needed consistent status and confirmation patterns
- Designing for business-facing operators, not end consumers
如何完成
- 1Mapped core operator tasks across mPOS and WebPOS
- 2Designed shared interaction patterns for transaction and recharge flows
- 3Adapted layout for mobile vs. desktop terminal contexts
- 4Designed confirmation and error states for transaction-heavy use
- 5Reviewed with operations stakeholders for real-world usability
背後的思考
Prioritized speed and predictability over visual flourish — operators repeat the same tasks dozens of times a day, so every extra tap or ambiguous state has a real cost.
精選視覺
抽象示意圖——原創 mockup，非客戶截圖。
改變了什麼
- Consistent core task patterns across mPOS and WebPOS
- Faster, less error-prone transaction and recharge flows
我的收穫
POS work reframed efficiency as the actual design goal — clarity matters, but for an operator running the same flow all day, speed is the real success metric.